We would always rather you reached out early. Here is how to get hold of us and how to get the quickest result.
How to reach us
- Phone: call us on 03 442 7848 during business hours.
- Email / ticket: send us the details and we will raise a ticket and keep you posted.
- Remote support: if we are already helping you, we may send a link to connect to your screen securely — only ever when you have asked us to.
Hours
We are available during normal New Zealand business hours, Monday to Friday. If your business has an after-hours or priority arrangement with us, use the contact method we set up for you.
Help us help you faster
When you get in touch, tell us:
- What is happening and what you expected instead.
- Who and how many people are affected — just you, or the whole office?
- When it started, and anything that changed (a new app, an update, a password reset).
- The exact wording of any error message (a screenshot is perfect).
What counts as urgent
Anything stopping multiple people working, anything involving a possible security incident (a clicked phishing link, a suspicious login), or anything affecting a customer-facing system. If in doubt, call — we would rather hear from you.
You will never be in trouble for asking, and there is no such thing as a silly question.
Frequently asked
- What's the fastest way to get urgent help?
- Call us on 03 442 7848. For anything that can wait, a ticket by email is perfect and gives us the detail to start straight away.
- I think I clicked something I shouldn't have. What now?
- Contact us immediately — phone is best. Fast action limits the impact, and you will never be told off for reporting it.
Still stuck?
If this didn't sort it, talk to a human — we're happy to help.