Knowledge Base

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Plain-English answers to the things people ask us most — security, Microsoft 365, email and getting hold of us. Search, or browse by topic below.

Microsoft 365

Share files safely with SharePoint and OneDrive

Sharing the right way keeps your files secure and easy to find. Here is when to use OneDrive, when to use SharePoint, and how to share without losing control.

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Security

Spot a phishing email: what to check

Phishing is still the number-one way businesses get breached. A 20-second check before you click stops almost all of it.

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Set up MFA on your Microsoft 365 account

Multi-factor authentication is the single biggest thing you can do to keep your account safe. Here is how to turn it on in a few minutes.

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Email & Identity

What to do when your email lands in spam: SPF, DKIM, DMARC basics

If your messages keep landing in spam, the cause is usually email authentication. Here is what SPF, DKIM and DMARC do, in plain English.

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Billing & Accounts

Get help from Queenstown IT: support channels and hours

How to reach us, what to include so we can help fast, and what counts as urgent.

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